How to link Crisp to Zendesk (deprecated)

Available from Crisp Essentials, Crisp Zendesk plugin allows you to reply to Crisp messages directly from Zendesk.

People will be able to send messages over the Crisp Livechat and your agents will be able to reply using Zendesk.

Zendesk integration is now deprecated. It's still available for users already using it. To get details about this, you can contact our customer support.

1. Install the Crisp App on the Zendesk Marketplace

Go to https://www.zendesk.com/apps/support/crisp/
Click Install
Fill your Zendesk URL, like acme.zendesk.com
You will be redirected to the Zendesk Dashboard then.
Click Install again

2. Setup the Crisp Channel on Zendesk

Go to the Zendesk Settings
Go to Channel Integrations
Configure Crisp channel
Go to Accounts
Click on Add Account
Now you need a Zendesk Key, Provided by Crisp. Go to Step 3

Click on Channel Integrations

Click on Accounts

3. Retrieve the Zenesk Key on the Crisp Dashboard

Go to app.crisp.chat
Go to Settings
Go to Zendesk
Copy the Zendesk Key and Paste it on Zendesk.

Updated on: 28/02/2025

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