Crisp is integrated with Facebook Messenger so you can reply to your Facebook customers directly from Crisp!

Video Tutorial

Link Crisp with Messenger

Go to
Go to plugins
Click on Messenger
Connect with Messenger
Choose your page


I don't receive my Facebook Messages on Crisp

You may use an other Messenger App on your Facebook Page.

Go to your Facebook Page settings
Messenger Tab then
Ensure Crisp is configured as Primary Receiver

Ensure Crisp is configured as Primary Receiver

I changed my password

If you changed your password you need to relink Crisp with Messenger. Follow the step "Link Crisp with Messenger" just above.

My user contacted us more than 24 hours ago

Facebook Messenger is currently having a limitation forcing you to reach users less than a 24 hours window.
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