How to your Crisp profile and update your avatar

Learn how to update your Crisp profile details, account language, and profile picture.

Completing your Crisp profile helps teammates recognize you in the dashboard and gives customers a clearer identity when you reply to conversations.

Edit your profile

You can update your profile information from your account settings.

To edit your profile:

Go to Crisp.
Open Settings from the bottom-left corner.
Navigate to Settings → Account → Account Information.
Update your profile details, language, or profile picture.
Save the changes if prompted.

Edit profile details and account information in Crisp

When you upload a new profile picture, visitors may not see it on the chatbox until you send a new message. Messages that were already sent keep the avatar they had at the time.

Troubleshooting profile updates

A few common issues can prevent profile changes from appearing exactly as expected.

My preferences are not saved

Make sure both your first name and last name are filled in. Crisp needs the required profile fields before saving the account information correctly.

My email is already taken

You cannot use an email address that is already associated with another Crisp account. If the email belongs to an account you previously created, recover that account from the password recovery page instead.

My avatar is not updating on the chatbox

The chatbox avatar can take a little context to refresh. Send a new message to a visitor after updating your picture, then check again from a fresh visitor session.

To test your avatar as a new visitor, open your website in a private or incognito window.

Your profile is only one part of your personal Crisp setup. These related settings can help you finish configuring your account.

Useful next articles:

How to set my dashboard in a different language → change your personal dashboard language
How do email notifications work? → understand when Crisp sends email notifications

Updated on: 03/05/2026

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