Articles on: Troubleshooting

I don't receive messages in real-time on my Crisp dashboard

Crisp is using websockets in order to send messages in real-time to your dashboard. If you experience issues with this, you better watch this article

When this orange banner is visible, it means you can't receive messages in real-time

A firewall/proxy is blocking Crisp

Some Firewalls ( Fortinet, and Avast) and proxies deep inspect network packets by installing a custom SSL certificate.

You can easily test if are firewall is blocking Crisp by going to the following URL: https://app.relay.crisp.chat/

This is the error you could have in the case of a Firewall

Crisp is blocked in your country

Some countries including Russia and China may block some of our messaging servers. If you are using Crisp from one of those countries, we suggest using Crisp with a VPN. You can also use a different DNS, like 8.8.8.8 (Google) or 1.1.1.1 (CloudFlare)

Crisp is down

To check if Crisp is down, you can go to https://status.crisp.chat and check if Operator realtime sockets are green. If you see a failure, no need to contact us, our technical team is already on this.

Operator realtime sockets should be green

Crisp does not load on your desktop, but works on another device

If the Crisp app or web app does not load on your desktop, but it works on your phone or another device, the issue is usually local to your desktop connection.

Here is what to check:

Make sure your internet connection is stable
Try another connection if possible, such as a mobile hotspot
Try from another device to confirm whether the issue is only happening on your desktop
Refresh the page and try again after a few moments, as a temporary network glitch can prevent Crisp from loading fully
Make sure your browser is up to date

If Crisp works again after refreshing, it was most likely a temporary network issue.

Updated on: 24/03/2026

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