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Why don't I receive any email from Crisp?
Crisp sends notification emails for pending (unread) messages from your visitors. You may receive some notification emails from Crisp when you are not active on the apps, as a reminder that a visitor is waiting for an answer. Notification emails are sent according to a timing policy that is explained in: How do email notifications work?. In some cases, you may not receive any email from Crisp; thus, you wonder why. There is surely a re
Why am I getting an "invalid chatbox code" error ?
This error code is in general due to a configuration issue on your end 1. Lock chatbox to domain option For security concerns, added an option "Lock the chatbox to website domain (and sub-domains)". By enabling this option, Crisp disallow other website domains to use your Crisp. If your Crisp website domain is www.mydomain.com, then your chatbox is locked for mydomain.com If you are using localhost, your chatbox is locked to mydomain.com | In general, you have to strict
Why MagicType is not working?
MagicType is a great feature to quickly reply to your users. This guide includes most cases where MagicType is not disabled. 1. DoNotTrack Crisp respects the DoNotTrack protocol. Your users may have enabled this feature in their browser. As Crisp respect privacy, we automatically disable MagicType in this case. 2. Slow networks MagicType requires extra network usage. MagicType may be disable for users using Crisp for a slow network (Edge
How to solve an issue with notifications
Crisp takes notification delivery issues seriously. Most of the time, these issues can be simple using simple actions 1. Has one operator read the message? Crisp doesn't send notifications for a pending message if that message has been seen (read) by at least 1 operator. If your team is made of multiple operators, ensure nobody reads the message to test if email notifications get delivered. 2. Chat is assigned to an other agent If a chat is assigned to agent B, agent A won't receive
MagicBrowse is not working
MagicBrowse is a highly innovative feature and sometimes edge cases are discovered. Most of MagicBrowse issues are simple to resolve 1. You are trying MagicBrowse using localhost To make MagicBrowse working, Crisp servers need to access to your website. If your website is not live yet, Crisp can't access to your development website, resulting in a display failure. (Page might display like if no CSS is provided). | To solve this issue, just use MagicBrowse from your staging or production
Troubleshoot Helpdesk issues
Crisp Helpdesk is easy to install on your own domain. In case you encounter some issues, this article is there to help you troubleshoot them. My custom Helpdesk domain is rejected When you configure a custom domain for your Crisp Helpdesk, you are told to setup custom DNS records on the domain you want your Helpdesk to be available on. You may get an error message while validating your Helpdesk custom domain if all records were not properly configured. **The invalid records will be rema
Why do accent encoding look wrong on my chatbox?
The Crisp chatbox has been built for international locales support. It supports 50+ languages, in a wide range of alphabets. However, on some websites you may see weird accents in your chatbox. The Crisp chatbox is only compatible with UTF-8 encoded websites. As the chatbox is directly included in your DOM (ie. in your website page / document), it inherits from your website encoding set. If you are not using UTF-8, or a deriv
Will Crisp slow down my website?
| At Crisp, we trust that performance are serious matters. It's why Crisp is one of the fastest providers on the market. Crisp is only 130KB to download. Less than most JPG images. || Most webmasters are using SEO tools to analyze website assets. These tools are outdated and are not considering all optimizations that Crisp is using. Our actions to optimize performances 1 - Asynchronous loading Crisp is loaded asynchronously to not slow down and impact your SEO. It means that Crisp
The chatbox does not work or appear on my website
In some cases, you may not be seeing the Crisp chatbox as you'd expect on your website. Let's find out why. There are many reasons that may prevent Crisp from being displayed. Find out the most common reasons below: 1. Check your HTML First thing to check: did you correctly include the chatbox HTML on your website? Open Google Chrome In Chrome, access your website Right click somewhere on your page and click "View Page Source" In the source, do a quick search for "crisp"
My avatar is not updating
If your avatar is not updating, you will find simple tricks here to solve this issue | Avatars needs to be updated from https://app.crisp.chat/settings/account/ 1. Ensure you updated your avatar from the right place Ensure you updated your avatar from https://app.crisp.chat/settings/account/ and not https://app.crisp.chat/settings/websites/ . Updating the website icon is a different thing 2. Send a message To prevent useless operations, Crisp is updating the avatar only when you leave a
Sound is not working when receiving a new message
Your team or your users can't hear any sound? Here is why... Modern Browsers Moderns Browsers (Chrome, Safari, Firefox) are having built in features to mute sounds when a tab is hidden. This limitation applies in the following case: You open a tab that contains a Crisp chatbox (tab A). You send a message on the Crisp chatbox You switch to an another tab (tab B) that contains Facebook. After 4 minutes, you receive a message reply on the tab A. In the following example, we
My Helpdesk logo looks small, how to enlarge it?
You may have uploaded a custom image to be used as your Helpdesk logo. However, it looks too small when used on your Helpdesk. Let's find out how to make it look better. 1. Rules for a good Helpdesk logo A good Helpdesk logo should: Be simple, and contain a single line of text Every component of the logo should hold on the same vertical line (eg. actual logo icon and company name text) Be much larger in width than in height || As to guarantee the visual structure of your Help
My chatbox size / format is wrong
Crisp autodetects when a user is on desktop or on mobile. Sometimes, size issue may happen. To fix it, please edit your website HTML code and replace the viewport meta tag with the following code: <meta name="viewport" content="width=device-width, initial-scale=1">
Why inbound emails to my Crisp Inbox are not received?
You may be using or trying to use the Crisp inbound emails / email inbox feature, without success. All messages to your Crisp inbox email address might not be received properly, or you may get weird SMTP errors when sending an email to your Crisp inbox. Check each of the following points to find the reason why emails would not work: 1. Emails are marked as spam The most common reason for emails not being received is that they might be marked as spam by Crisp anti-spam system. This syste
My chatbox is showing weird characters
?!$% Your chatbox is showing weird characters? Fortunate, we have a solution to solve your issue. Few words about UTF-8 Crisp is using the UTF-8 encoding format witch is a nowadays a web standard (92% of websites a using it). UTF-8 let us to internationalize Crisp in several languages and to display emojis. Even if most websites adopted the UTF-8 standard, some websit
What happens to my Chatbox if my website is high traffic?
You have a high-traffic website and you're wondering if the Crisp chatbox can scale to your traffic? This article answers your questions! The Crisp chatbox is designed to scale to high-traffic websites. Crisp runs on a distributed (ie. worldwide) network of servers that are able to handle regional traffic efficiently. We combine the power of Cloudflare (our CDN provider) with an efficient set of strategies to let us scale. This article describes the software strategies we implemented, t