Why am I getting an "invalid chatbox code" or "Invalid Website" error ?
This error code is in general due to a configuration issue on your end
1. Lock chatbox to domain option
For security concerns, we added an option "Lock the chatbox to website domain (and sub-domains)". By enabling this option, Crisp disallow other website domains to use your Crisp.
- If your Crisp website domain is www.mydomain.com , then your chatbox is locked for mydomain.com
- If you are using localhost , your chatbox is locked to mydomain.com
Otherwise, just disable it:
- Navigate to Settings > Workspace Settings > Chatbox Security
- Disable "Lock the chatbox to website domain (and sub-domains)"
2. Wrong chatbox code
Maybe you did a wrong copy-paste. In general, your chatbox code should look like this:
<script type="text/javascript">
window.$crisp=[];
window.CRISP_WEBSITE_ID="XXXXXXXX-XXXX-XXXX-XXXX-XXXXXXXXXXXX";
(function(){d=document;s=d.createElement("script");s.src="https://client.crisp.chat/l.js";s.async=1;d.getElementsByTagName("head")[0].appendChild(s);})();
</script>
3. You deleted your website
You may have deleted your website from the Crisp dashboard. In this case, go to https://app.crisp.chat/settings/websites/ and check if your website is missing.
If using Wordpress, please relink your website, by going to your Wordpress Admin Panel, and then Crisp Livechat admin settings. Relink your Crisp then.
Updated on: 30/06/2025
Thank you!