Use Crisp Free to add live chat to your website, receive visitor messages in a shared Inbox, and reply from your computer or phone.

Start by installing the widget and answering a test message. You can then invite a teammate and add a Contact Form if customers need another way to reach you.

What you can do with Free

Free gives you the tools to start answering questions from your website without setting up a help center or automation.

Your first options are:

• Live chat widget: let visitors ask a question on a product, pricing, or contact page.
• Shared Inbox: read and reply to those conversations with your teammate.
• Desktop and mobile apps: receive notifications and answer from the device you use for support.
• Contact Form: collect a message and contact details on a page where a form is more suitable than chat.

Start with your first website conversation

You need access to your website and the Crisp workspace that should receive its messages. Complete the installation before sharing support coverage with a teammate.

Set up and test live chat:

1. As a workspace Owner, open ⚙️ Settings → Workspace Settings → Information. Check the business Name, Domain, and Icon. Changes save automatically.
2. Open Settings → Workspace Settings → Setup & Integrations → Chatbox setup instructions. Follow the installation guide for your website's script or plugin.
3. Open a customer-facing page in a separate visitor browser window. Check the name and icon, then send a message and find it in the Crisp Inbox.
4. Reply from Crisp and confirm that the visitor receives it. Check notifications on the computer or phone you will use to answer customers.

If someone else will answer too, invite them to the workspace. Each person should set their profile, availability, and notifications.

Keep track of new and unfinished requests

Decide who checks new conversations and who covers absences. Before finishing a shift, make sure the next person knows which requests still need an answer.

Test a message while your team is offline. Check that the away message sets a realistic expectation and that you have the visitor's email or another agreed contact method if they leave the page.

For a dedicated contact page, add the Contact Form. Submit a test request and confirm that its message and contact details reach the Inbox.

Review unfinished requests at the start of the day and resolve them when the customer's question is answered. Keep a note of repeated questions; these are useful candidates for saved replies as your support needs grow.

Explore Mini when you need email and saved replies

If your team also answers a support mailbox, Mini brings those emails into the shared Inbox alongside website chat. It also adds Message Shortcuts for reusable replies, private notes for internal handoffs, and Message Triggers for proactive chat invitations.

Follow Getting started with the Mini plan when those features would help your daily work. Use the pricing page for the current comparison and limits.

Updated on: 02/11/2026