This guide helps you get Crisp Plus set up around scale, automation, and deeper AI usage.

Plus is built for larger or more advanced teams that want the full Crisp experience. It includes 20+ seats, more included Hugo credits, the broader AI-first support suite, unlimited task automations, ticketing, advanced analytics, white labelling, enhanced rate limits, and access to a wider integration strategy. It is the right plan when you want Crisp to become a central support platform rather than just a shared inbox.

Plus plan features

Main features unlocked:

• 20+ seats included → scale a larger support organization
• AI-first support suite → unlock deeper AI capabilities across the workspace
• Unlimited task automations → connect your AI Agent to third-party tools for repetitive actions
• Ticketing system → offer a dedicated customer portal for support requests
• 100+ integrations → connect Crisp with the rest of your stack
• Debranding → remove the Crisp watermarks from the widget, emails and knowledge base
• Enhanced rate limits → adapt the platform to heavier usage
• Advanced analytics → build more tailored reporting around your KPIs

Recommended setup

Team structure

Before turning on more advanced automation, make sure your workspace structure reflects how your team actually operates. With 20+ seats, Plus is often used by multiple teams, regions, or support tiers at once.

Start by inviting the right operators and reviewing ownership at the workspace level from Crisp, under Settings → Workspace Settings → Operators and Teams.

Sub-inboxes

Sub-inboxes are often one of the most valuable Plus features operationally. They let you separate ownership, visibility, and escalation paths more cleanly as volume grows.

Common sub-inbox patterns:

• Team → support, sales, success, partnerships
• Priority → VIP, escalations, incidents
• Channel → WhatsApp, Instagram, email, phone
• Region or language → if your support is distributed

Hugo training and evaluation

Plus is where Hugo can move from “helpful assistant” to a real operational teammate, provided the training is solid.

What to improve next:

• Knowledge coverage → add more reliable training content
• Instructions → clarify tone, boundaries, and business rules
• Routing logic → decide when Hugo should escalate, route, or trigger actions
• Evaluation habits → test changes before deploying them broadly

Task automations and integrations

One of the biggest Plus upgrades is the ability to connect Hugo to third-party tools and automate repetitive tasks more deeply.

This is where Plus starts to save your team real operational time. Think beyond answering questions and focus on actions Hugo can help trigger safely.

Good automation candidates:

• Order lookups
• Account checks
• Refund or return workflows
• Appointment or demo qualification
• Escalation to the correct internal system

Ticketing

If you need a more structured support experience than live chat alone, the ticketing system is one of the most strategic Plus features.

It gives your customers a dedicated support portal where they can open requests, follow existing tickets, and continue the conversation over time. This works especially well for technical support, B2B support, or multi-step issue resolution.

Advanced analytics

Advanced analytics are most useful when they reflect how your team is measured internally. Rather than creating dashboards for everything, focus on a few indicators that help you make decisions.

Good KPI starting points:

• Volume by channel or topic
• Automation and deflection trends
• Team responsiveness
• Customer satisfaction
• Escalation or backlog patterns

Branding and infrastructure

Once the operational setup is stable, use Plus to refine presentation and scale resilience. That often means removing the Crisp watermark, reviewing your rate limits, and checking which integrations should become part of your standard stack.

If your team depends on tools like Salesforce or Stripe-related workflows, this is also the right moment to connect them deliberately rather than ad hoc.

Next steps

Plus gives you room to build a much more complete support system, but the best results usually come from sequencing things well: team structure first, AI training second, automations third, reporting fourth.

Helpful articles to continue:

• Hugo interface and setup → Navigating the Hugo interface and features
• Integrations and MCP → How to use Hugo integrations
• Workflows → Getting started with Workflows
• Plans overview → Pricing and plans

Updated on: 19/04/2026