Looking for a Live Chat & AI Agent add-on to install on your Prestashop online store? Say no more! Using Crisp for Prestashop, you can install a chat widget, build an automated data synchronization routine with Prestashop, and create powerful workflows that can leverage customers' data, all for free!

What you need:

• An e-commerce website using Prestashop v1.7 (or higher)
• A Crisp account (you can create a new one or use an existing one)

➡️ Click here to know more about Crisp website chat widget ⬅️

➡️ Click here to know more about Crisp AI Agent ⬅️

Video tutorial:

Tutorial on how to install a Live Chat and an AI Agent for your online store

1. **Go to Prestashop App store, available at https://addons.prestashop.com
2. Search for "Crisp" and click on the "Crisp - Live Chat & AI Agent" listing

3. Hit the "Download" button and fill in your information (Don't forget to select your store version) to download the .zip package

4. Head over to your Prestashop Admin and reach out to "Module", then hit "Module Manager"

5. Hit "Upload a module" and choose the previously downloaded .zip package (⚠️ do not unzip it)

6. Configure the Crisp for Prestashop Addon

First step here (marked with "1") is to associate a Prestashop account with your store. It's mandatory for any account willing to leverage the new features enabled by the addon. Once association and data sharing are enabled (marked with "2"), you can click on the "Install Crisp on my Prestashop" (marked as "3").

7. a - Link an existing workspace with your Prestashop data

If you don't have an account on Crisp yet, go to the next step.

7. b - Create a workspace and link it with your Prestashop account

Follow the 4 steps required to create an account on Crisp, they are mandatory to make sure you get the add-on setup the right way. Don't worry about the Chat widget inclusion, you can disable it at the next step.

8. Link Prestashop WebServices & Crisp to allow a complete data synchronisation

9. You're done! Here is how it should look in your Crisp Workspace

Going the extra mile with Crisp for Prestashop

Using Crisp gives you access to a wide range of features so you can make your online shopping experience much better!

Here are the next steps you should think as part of your onboarding:

• Connect social media channels to centralize messages from Instagram , Messenger , Emails or WhatsApp .

• Invite other members to your Crisp Workspace, click here to access the detailed article .

• Build automations for customers' conversations when you're not available. Click here to see how to get started.

Updated on: 29/01/2026