Articles on: Integrations

How to connect Aircall with Crisp

Learn how to connect Aircall to Crisp so your team can manage calls, call events, voicemail, notes, tags, contacts, and SMS from the Inbox.


The Aircall integration brings phone support into Crisp. Once connected, operators can start and receive calls from the Inbox, see call events in conversations, sync contacts, and use Aircall SMS with compatible numbers.


To enable the Aircall integration, your workspace needs the Crisp Essentials or Crisp Plus plan.



What the Aircall integration includes


The Aircall integration can help you centralize these actions:

  • Incoming calls → create or update a Crisp conversation when a call is received on Aircall
  • Call events → log Call started and Call ended events in the conversation
  • Voicemails → log voicemail recordings in Crisp
  • Notes → sync notes left in Aircall as Crisp notes
  • Tags → add Aircall tags as Crisp segments
  • Contacts → sync contacts between Aircall and Crisp
  • Calling → initiate and receive calls directly from the Crisp Inbox
  • Conversation access → open a Crisp conversation from an Aircall call
  • SMS → send and receive SMS messages from compatible Aircall numbers


You can also check the Aircall integration listing for an overview.



Watch the setup video




Install the Aircall integration


Before connecting Aircall, make sure you are an Admin in your Crisp workspace.


  1. Go to Crisp.
  2. Open Plugins → Aircall.
  3. Click Install.


Install the Aircall integration in Crisp


  1. Click Connect to Aircall.


Connect Crisp to Aircall


  1. Log in to Aircall if needed.
  2. Authorize Crisp to access your Aircall account.
  3. Add existing numbers during the setup flow, or choose Skip for now and add numbers later.


Aircall is now connected to Crisp.



Add and connect Aircall numbers


Add a number in Aircall


Once you are logged in to Aircall, you can either create a new phone number directly in Aircall or port an existing phone number to your Aircall account.


Create or port an Aircall number


Create a phone number in Aircall


  1. Click Create a Number.
  2. Select the country code and number type.
  3. Choose the geographical location for the number.
  4. Name the phone number.
  5. Add agents to the number if needed.
  6. Click Create Number.


Your Aircall number is now created and ready to be connected to Crisp.


Connect an Aircall number to Crisp


If the Crisp integration is already installed and the number exists in Aircall, open the number settings in Aircall and click Integrations.


Open Aircall number integrations


Multiple agents can use the same phone line at the same time.


After connecting the number, return to Crisp and open a conversation. The Aircall widget appears in the right sidebar.



Answer phone calls from Crisp


To answer calls from Crisp, keep the Aircall dialer open in the Crisp Inbox. You can open it from the right sidebar, then minimize or resize it so agents can keep handling other conversations.


Minimize the Aircall dialer in Crisp


The operator who picked up a call can be automatically assigned to the conversation when their Crisp account email matches their Aircall account email.



Send and receive SMS from Aircall


Aircall SMS through Crisp is available for compatible Aircall numbers in supported countries, including United States, Canada, United Kingdom, France, Australia, and Germany.


  1. Connect your SMS number to the Crisp integration if it is not connected already.
  2. In Crisp, go to Plugins → Aircall → SMS Numbers.
  3. Enable the number for SMS messaging.


Once enabled, your team can send and receive SMS messages directly from Crisp.


Once an Aircall number is enabled for SMS in Crisp, it cannot send or receive SMS through Aircall apps. Before removing the Aircall plugin from Crisp, disable the SMS number in Crisp so it can be used again in Aircall apps.


Enable an Aircall number for SMS in Crisp


If you prefer to use Aircall apps for SMS, you can still log messages in Crisp by enabling Plugins → Aircall → Preferences → All SMS Messaging.



Troubleshooting


I get the error “The messaging public API is not enabled for this company”


To reply to SMS messages from Crisp, your Aircall account must be on the Professional plan. If you already use that plan and still see the error, contact Crisp support.


My SMS number is not listed in the Aircall plugin settings


SMS numbers appear in Plugins → Aircall → SMS Numbers only when the number is connected to the Aircall integration and the user who connected the plugin is assigned to that number. You can see which user last connected Aircall from Plugins → Aircall → Settings.


I deleted the Aircall plugin but cannot use my SMS number in Aircall


Reinstall the Aircall plugin in Crisp, disable the SMS number from the plugin settings, then confirm the number can be used in Aircall again. Once that is done, you can remove the Crisp plugin.


Updated on: 03/05/2026

Was this article helpful?

Share your feedback

Cancel

Thank you!