Articles on: Integrations

How to connect Ringover with Crisp

Learn how to connect Ringover to Crisp so phone calls, call notes, and call events can be handled from the Inbox.


The Ringover integration lets your team start phone calls from Crisp and receive call-related messages and notes in conversations. It is useful when you want phone support to live beside chat, email, and social channels in the same workspace.


To use this integration, you need the Crisp Essentials plan and a Business or Advanced plan on Ringover.



Install the Ringover integration


Before you start, make sure you are an Admin in your Crisp workspace and have access to the Ringover Developer page.


  1. Open the Ringover Dashboard and go to Developer.
  2. Click Create an API Key, select the user whose number will be integrated with Crisp, and give the key a clear label.


Create a Ringover API key


  1. Under Rights, enable Monitoring and grant read/write permissions for Calls, Contacts, and Numbers.


Enable Users read permission if you want Crisp to auto-assign conversations to the operator who picked up the call.


Grant Ringover API permissions


  1. Copy the API key and go to Crisp.
  2. Open Plugins → Ringover and click Install.


Install the Ringover plugin in Crisp


  1. Paste the Ringover API key and click Connect to Ringover.


Connect Ringover to Crisp with the API key


  1. Crisp displays a Webhook URL. Copy it and return to the Ringover Developer page.
  2. Activate the Call Event and Contact Call webhooks.
  3. In Call Event, paste the Crisp webhook URL for Calls Ringing, Calls Answered, Calls Ended, Missed Calls, Voicemail, and After Call.


Add the Crisp webhook URL to Ringover call events


  1. In Contact Call, paste the webhook URL for the available contact call event.


Once the webhooks are active, return to your Crisp Inbox and open a conversation. The Ringover widget appears in the right sidebar when the integration is ready.



Configure Ringover preferences


You can enable or disable Ringover preferences from the plugin settings.


  1. Go to Crisp.
  2. Open Plugins → Ringover → Configure the plugin.
  3. Review the available preferences and save your changes.


The operator who picked up a call can be automatically assigned to the Crisp conversation when their Crisp account email matches their Ringover account email.


Auto-assign requires Users read permission on the Ringover API key.


Configure Ringover plugin preferences


Updated on: 03/05/2026

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