I am unable to create my Crisp account or workspace
In some cases, you might see an error when attempting to create your account, create your workspace, or add a website. You may see errors such as the following ones:
You have been forbidden to create an account.
You were banned from creating a Crisp account. Please contact our support service.
These errors can arise under specific circumstances:
If you are attempting to create an account from a country where account registration is currently not available. In that case, don't hesitate contacting us to provide us more information, so that we can help you determine if this is the case.
If you are using a VPN to create your account or workspace. Using a VPN is not allowed for security reasons during these steps as to prevent abuse, you would need to disable it temporarily. You can of course re-enable once the account creation has been completed.
Network-related issues. You could have an aggressive firewall, or br using a public network from which multiple accounts have already been created. In that case, we would recommend clearing your browser's cache, and connecting to a different network to perform another attempt. You can for instance use your smartphone's mobile data instead, for the account/workspace creation step.
If the error persists after the suggested steps above, don't hesitate contacting us directly! :)
You have been forbidden to create an account.
You were banned from creating a Crisp account. Please contact our support service.
These errors can arise under specific circumstances:
If you are attempting to create an account from a country where account registration is currently not available. In that case, don't hesitate contacting us to provide us more information, so that we can help you determine if this is the case.
If you are using a VPN to create your account or workspace. Using a VPN is not allowed for security reasons during these steps as to prevent abuse, you would need to disable it temporarily. You can of course re-enable once the account creation has been completed.
Network-related issues. You could have an aggressive firewall, or br using a public network from which multiple accounts have already been created. In that case, we would recommend clearing your browser's cache, and connecting to a different network to perform another attempt. You can for instance use your smartphone's mobile data instead, for the account/workspace creation step.
If the error persists after the suggested steps above, don't hesitate contacting us directly! :)
Updated on: 26/09/2024
Thank you!