My avatar is not updating

If your avatar is not updating, you will find simple tricks here to solve this issue

Avatars needs to be updated from https://app.crisp.chat/settings/account/

1. Ensure you updated your avatar from the right place

Ensure you updated your avatar from https://app.crisp.chat/settings/account/ and not https://app.crisp.chat/settings/websites/. Updating the website icon is a different thing

2. Send a message

To prevent useless operations, Crisp is updating the avatar only when you leave a message to a visitor. Just send a message to someone to update the cache.

3. Previous messages won't be affected

Crisp won't update message already sent. New messages will display your new avatar

Tip: You can also use your browser incognito mode, to display Crisp like a new visitor

Updated on: 30/06/2025

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