Articles on: Troubleshooting

My avatar is not updating

If your avatar is not updating, you will find simple tricks here to solve this issue

Avatars needs to be updated from

1. Ensure you updated your avatar from the right place

Ensure you updated your avatar from and not . Updating the website icon is a different thing

2. Send a message

To prevent useless operations, Crisp is updating the avatar only when you leave a message to a visitor. Just send a message to someone to update the cache.

3. Previous messages won't be affected

Crisp won't update message already sent. New messages will display your new avatar

Tip: You can also use your browser incognito mode, to display Crisp like a new visitor

Updated on: 13/06/2022

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