Articles on: Troubleshooting

My chatbox is showing weird characters

?!$% Your chatbox is showing weird characters? Fortunate, we have a solution to solve your issue.

Few words about UTF-8

Crisp is using the UTF-8 encoding format witch is a nowadays a web standard (92% of websites a using it).

UTF-8 let us to internationalize Crisp in several languages and to display emojis.

Even if most websites adopted the UTF-8 standard, some websites still use deprecated charsets such as latin1, iso-8859-1, or cp1252.

How to migrate to UTF-8

Update your HTML charset

<meta http-equiv="Content-Type" content="text/html; charset=utf-8">

Update your file's encoding to UTF-8

An example using Notepad&plus;&plus;

Updated on: 13/06/2022

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