Articles on: Troubleshooting

My chatbox is showing weird characters

?!$% Your chatbox is showing weird characters? Fortunate, we have a solution to solve your issue.


Few words about UTF-8


Crisp is using the UTF-8 encoding format witch is a nowadays a web standard (92% of websites a using it).


UTF-8 let us to internationalize Crisp in several languages and to display emojis.


Even if most websites adopted the UTF-8 standard, some websites still use deprecated charsets such as latin1, iso-8859-1, or cp1252.


How to migrate to UTF-8


Update your HTML charset


<meta http-equiv="Content-Type" content="text/html; charset=utf-8">


Update your file's encoding to UTF-8


An example using Notepad++

Updated on: 27/02/2025

Was this article helpful?

Share your feedback

Cancel

Thank you!