How to forward a copy of invoices to another email address

Learn how to send Crisp invoices to an accounting or finance mailbox automatically.

By default, invoice emails are sent to the Crisp billing owner, which is the account that owns the payment method. You can add an accounting email on the payment method so another mailbox receives invoice receipts too.

Add an accounting email

Go to Crisp, then open Settings → Billing → Cards.

To forward invoices to another mailbox:

Find the payment method used for the workspace
Click Edit
Add the accounting email address
Save the payment method details

Add an accounting email to a Crisp payment method

Crisp will continue sending invoices to the billing owner. The accounting email is added as an additional recipient, not a replacement.

Make sure the right card is linked

Invoice forwarding is configured on the payment method itself. If a workspace is later linked to a different card, PayPal account, or payment method, update the accounting email on the new payment method as well.

You can review workspace billing from Settings → Workspace Settings → Billing Settings and payment method details from Settings → Billing → Cards.

If you also need to replace the payment method, follow this guide: How to link a new payment method?

Updated on: 03/05/2026

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