What happens if I reach my monthly LiveTranslate limit?
LiveTranslate is a Crisp feature available as of Crisp Essentials, which lets you chat with a user who does not speak your language. Busy Crisp inboxes with a lot of international users may be using LiveTranslate quite heavily, and thus they may hit our per-website quotas. Learn how you can fix LiveTranslate quota limit errors.
What LiveTranslate quotas are in place?
LiveTranslate quotas are in place to protect Crisp against service abuse, as well as to ensure that your website has a smooth balance of translation quota available throughout the month:
- Translated characters are limited to
1,000,000
for paid Essentials and Plus plans, and100,000
for trial Essentials and Plus plans (per month). - Individual translation requests are limited to
5,000
for paid Essentials and Plus plans (every 3 hours), or2,000
for trial Essentials and Plus plans (every 6 hours).
What happens when the LiveTranslate quota is reached?
When at least one of the LiveTranslate quota is reached (for the website, ie. shared amongst all your operators), further translation requests will be rejected with a "quota limit reached" error in your Crisp dashboard.
How can I request for a higher monthly quota?
👉 Requesting a higher monthly quota is as easy as going to your Crisp Dashboard, in Settings > Workspace Settings > Data, Limits & Legal
Read our guide on how to increase your limits & quotas for more on how to increase your LiveTranslate quotas.
The monthly price for higher quotas for your Crisp website is calculated as such:
- Free characters: you do not pay for the first 250,000 characters per week, which are already included in your Crisp plan, free of charge;
- Price per extra limit:
20 USD
per additional 250,000 (per week); - Discount rate: after 20 million extra characters, each additional 1 million extra characters are discounted
30%
( reach out to our support to apply the discount);
As an example:
- If my website needs 2.5 million total LiveTranslate characters per week , I'd pay:
20 USD x (10 - 1) = 180 USD
per month (in addition to what I pay for Crisp Essentials). - If my website needs 12.5 million total LiveTranslate characters per week , I'd pay:
20 USD x 20 + 14 USD x (30 - 1) = 806 USD
per month (in addition to what I pay for Crisp Essentials).
Why is there a quota on LiveTranslate?
LiveTranslate relies on an external provider as to deliver quality translations. Unfortunately, this feature could not be built in-house at Crisp (though, we have plans to do so in the future). That means that this external provider charges us a monthly bill based on our usage of their service, which is billed for each 1 million characters translated.
At Crisp, we believe that companies should pay a flat monthly subscription, even if they use the product in a different way over time. This mindset has been foundational in the building of all our products. This makes Crisp pricing simple and predictable over time.
Unfortunately, as we rely on this external provider for LiveTranslate which charges us based on monthly usage, we cannot let all of our users use an unlimited amount of translation resources. We have to ensure this stays within a safe monthly limit on a per-website basis (ie. some Crisp users cannot cost us more than they pay for their subscription).
Updated on: 30/06/2025
Thank you!