Creating & managing Campaigns

• How to format Campaign messages

  Learn how to format Crisp Campaign messages with Markdown, HTML, and user variables. Campaign messages can be personalized with variables such as the recipient's name, country, company, custom data, or event data. You can keep formatting simple with Markdown or use HTML when you need a fully custom email template. Markdown is the easiest option for most Campaigns. HTML gives you more control, but you are responsible for testing how the email renders across inbox providers. __In this guidePopular

• How to use Automated campaigns

  Learn how to create an automated Campaign and trigger it from events sent through the Crisp chatbox SDK. Automated Campaigns send chat or email messages to users based on predefined event triggers and filters. They are useful for lifecycle messages, onboarding, win-back flows, product nudges, and other customer engagement moments driven by your own website or app events. To send email Campaigns, you need a verified sending setup such as a Custom Email Domain or custom SMTP, and yoPopular

• How to send Whatsapp Campaigns with Crisp

  Learn how to trigger a WhatsApp campaign from any business tool and send approved message templates through Crisp with n8n. This guide builds a reusable no-code workflow for “Jim’s Sandwiches”: an incoming webhook provides the recipient and template variables, n8n calls the Crisp WhatsApp Business Platform API, and a callback webhook records the final result. You can keep the same structure and replace the example template and fields with those used by your business. Only message contactFew readers

• What are Email Campaigns recipient limits

  Learn which recipient limits apply to one-shot email Campaigns in Crisp and how to increase them. Crisp limits how many recipients a one-shot email Campaign can be sent to at once. These limits protect deliverability, reduce abuse, and help keep email sending healthy for all Crisp users. Recipient limits apply to one-shot Campaigns. Automated Campaigns are not impacted by the limits described below. Current one-shot Campaign recipient limits Campaign recipiFew readers

Performance & Deliverability

• How do email reputation pools work

  Learn how Crisp email reputation pools work and how they affect email deliverability. Crisp sends outbound emails such as Inbox email replies, transcripts, and Campaigns through email infrastructure that is monitored for reputation. By default, emails are sent through shared pre-heated IP pools, and each workspace is automatically assigned to a pool based on sending quality and recipient feedback. Reputation pools help protect good senders from being mixed with riskier email traffic, whichFew readers

• How to export Campaign Analytics from Crisp

  Learn how to export campaign analytics from Crisp to analyze your campaign performance outside your workspace. Crisp lets you export campaign statistics directly from the Campaign Analytics view. You can export one specific statistic, such as opened, clicked, or unsubscribed recipients, or export all available campaign analytics at once. What you can export Campaign analytics exports help you analyze your campaign performance ouFew readers