Send campaigns with Crisp

• How to use Automated campaigns

  Learn how to create an automated Campaign and trigger it from events sent through the Crisp chatbox SDK. Automated Campaigns send chat or email messages to users based on predefined event triggers and filters. They are useful for lifecycle messages, onboarding, win-back flows, product nudges, and other customer engagement moments driven by your own website or app events.Popular

• How to format Campaign messages

  Learn how to format Crisp Campaign messages with Markdown, HTML, and user variables. Campaign messages can be personalized with variables such as the recipient's name, country, company, custom data, or event data. You can keep formatting simple with Markdown or use HTML when you need a fully custom email template. In this guidePopular

• What are Email Campaigns recipient limits

  Learn which recipient limits apply to one-shot email Campaigns in Crisp and how to increase them. Crisp limits how many recipients a one-shot email Campaign can be sent to at once. These limits protect deliverability, reduce abuse, and help keep email sending healthy for all Crisp users. Campaign recipiFew readers

Configure your Crisp campaigns

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Improve the deliverability of your campaigns

• How to setup a Custom SMTP with Amazon SES to improve email deliverability

  Learn how to connect Amazon SES as a custom SMTP provider for emails sent from Crisp. A custom SMTP routes outbound Crisp emails through your own email delivery provider instead of Crisp's default sending infrastructure. This guide focuses on Amazon SES, but the same idea applies to any provider that supports standard SMTP credentials.Some readers

• How do email reputation pools work

  Learn how Crisp email reputation pools work and how they affect email deliverability. Crisp sends outbound emails such as Inbox email replies, transcripts, and Campaigns through email infrastructure that is monitored for reputation. By default, emails are sent through shared pre-heated IP pools, and each workspace is automatically assigned to a pool based on sending quality and recipient feedback.Few readers

• How to setup the Crisp Dedicated IP

  Learn how to request, warm up, and monitor a Dedicated IP for emails sent from Crisp. A Dedicated IP lets Crisp send your outbound emails from an IP address assigned to your workspace instead of a shared pool. This gives you more control over sender reputation, but it also means your sending behavior directly shapes the IP's deliverability. In this guide: Understand why Dedicated IPs matter (1-understanFew readers