Crisp Knowledge Base quickstart

• How to use the Knowledge Base

  Websites using Crisp may create their own Knowledge Base / Help Center via Crisp Knowledge Base. It is a convenient way to create a public Knowledge Base website to help your users. Required plan for Knowledge Base Check the Crisp Pricing page if you need more informatiPopular

• How can I format Knowledge Base articles?

  Knowledge Base articles are formatted with Markdown. Markdown is an easy-to-use syntax to format texts. You can use Markdown to insert bold text, titles, images and even YouTube videos. This article sums up the Markdown syntax items that are available to you in Crisp Helpdesk. Format text Bold text Markdown code: This is a bold text section. Example: This is a bold text section. Italic text Markdown code: This is an italic text section. Example: *This is aPopular

• Setup your Knowledge Base domain name

  By default, Crisp allows you to use an hosted knowledge base custom domain (eg. acme.crisp.help). However, it is possible (and recommended!) to configure a custom knowledge base domain (eg. help.acme.com). Video Tutorial youtube Video TutSome readers

• How can I import my Knowledge Base from a previous provider?

  Here is how to import all your Knowledge Base articles from other providers. Importing your current previous knowledge base content is really easy as Crisp automatically imports all your knowledge base content from those providers: Betterdocs Freshdesk Front Gitbook Gorgias GrooveHQ Helpcrunch Helpdocs Helpjuice Helpscout Hubspot Intercom Liveagent Wordpress Knowledge WP Lore (LSVR Themes) ZenFew readers

Customizing your Crisp Knowledge Base

• How can I add a new language to my Knowledge Base?

  Willing to offer a multilingual knowledge base system to your customers? here is how you can add as many languages as you want, and write articles in each of those languages. Building a multilingual knowledge base is easy and will improve your customers' experience. That's why Crisp offers the ability to create multiple knowledge base within the same environment. Here is how you can create new language for your knowledge centFew readers

• How can I include custom code on my Crisp Knowledge Base?

  Crisp allows you to add custom HTML code to your Helpdesk so that you can add third party scripts (Google Analytics, Mixpanel, etc) or to customize the look and layout of the Helpdesk. Adding custom code is simple. Adding custom code Go to app.crisp.chat Go to your Setting Knowledge Base Settings Customize your Knowledge Base Edit Included custom HTML code Click Edit Included custom HTML code (https://storage.crisp.chat/users/helpdesk/website/87ae2703583ac800/cleanshot-2Few readers

• How can I change my Knowledge Base Favicon?

  Your Knowledge Base Favicon can be seen in browser tabs, as the tiny icons with the logo of your website. It is possible to change it. Your Crisp Knowledge Base Favicon is the same as your Crisp website icon. If you need to change the Knowledge Base Favicon, you need to change the icon (or logo) of your Crisp website. This is the Favicon of Crisp own Helpdesk (ours is the Crisp logo) (https://storage.crisp.chat/users/helpdesk/website/87ae2703583ac800/cleanshot-2025-02-28-at-1155201qa52yFew readers

• How can I customize my Knowledge Base layout?

  If you would like to customize your Knowledge Base layout, you can do so using Custom code. In this article we will provide you with some code snippets you can use in order to customize your Knowledge Base. Customize the Knowledge Base Jump to: Removing the "Go to website" button (5-removing-Few readers

• How can I add my Knowledge Base behind a reverse proxy?

  This article shows how to use Crisp Knowledge Base behind a custom page like help.mywebsite.com or on a specific subfolder like mywebsite.com/help. Reverse proxy usecase This article covers how to use a reverse proxy for your Crisp Knowledge Base. A reverse proxy can be used in multiple use cases: Using Crisp Knowledge Base under a custom domain Using Crisp Knowledge Base on a custom IP or custom server Using Crisp Knowledge Base in countries where Crisp is unavailable because bloFew readers

Writing articles for your Crisp Knowledge Base

• How can I embed videos from Loom in a Knowledge Base article?

  Video content is key to better help customers. This tutorial provides help how to embed in a Knowledge Base article a video hosted on Loom Retrieve the embed link from Loom Go to your Loom sharable video link. For example https://www.loom.com/share/221f217704be4b668928c1a4cacFew readers

• How can I include a document from Google Docs in a Knowledge Base article?

  Embedding documents from Google Docs in a Crisp article is easy. This tutorial provides help how to include a Google Doc in an article. To embed a Google Doc in a Crisp article, we first need to have an URL pointing to the PDF version of your document. Your document URL should look like that: Just change the end of the link from /edit to /export?format=pdf. Now we have a link pointing to theFew readers

• How can I embed videos from Wistia in a Knowledge Base article?

  Video content is key to better help customers. This tutorial provides help how to embed in a Knowledge Base article a video hosted on Wistia Retrieve the embed link from Wistia Go to your Wistia Dashboard Open a Wistia video Click Embed & Share Click Inline EmbedFew readers

• How can I include a PDF in a Knowledge Base article?

  Embedding documents in a Crisp article is easy. This tutorial provides help how to include a PDF in an article. To embed a PDF in a Crisp article, we can use an iFrame that contains a link to your PDF: For example: You can then use this code in your CrispFew readers

Common questions about the Crisp Knowledge Base

• Is my Knowledge Base optimized for search engines? (SEO)

  Crisp Knowledge Base implements good practices to be as search engine friendly as possible. This helps improve the SEO for your own Knowledge Base, which may then be searched directly from Google by your users when they have a question. We think it's important that your Knowledge Base content can be indexed and linked by search engines and crawlers so that your articles can be accessed from external search engines (eg. Google), but also easily shared on social networks (eg. Facebook and X).Few readers

• How can I open a Knowledge Base article in an iFrame?

  Using Crisp, it's possible to embed an article in your own website using an Iframe. Here's how to proceed: Retrieve an Knowledge Base article Link. Append /reader/compact/ (compact mode, ie. without article title) or /reader/full/ (full mode, ie. with article title) after the URL So it becomes for instance https://help.crisp.chat/en/article/how-to-add-the-crisp-chatbox-code-to-my-website-10wcj3l/reader/full/ Then, embed your knowledge base article in an Iframe on your websiFew readers

• Which devices & Web browsers my Knowledge Base is compatible with?

  Crisp Knowledge Base was designed for modern Web browsers. It targets a wide range of device types, eg. Desktop, Mobile, Tablets. This article explains which device and browser compatibility you can expect of it. Compatible browsers Here's a list of Knowledge Base-compatible browsers: Chrome (Desktop & Mobile) Firefox (Desktop & Mobile) Safari (Desktop & Mobile) Edge (Desktop & Mobile) Opera (Desktop & Mobile)Few readers

• How can I protect my Knowledge Base using a password?

  This article will help you to protect your Knowledge Base with a custom password. To protect your Helpdesk and content behind a password, you'll have to enable the option in the Crisp Dashboard: You may want to see what your user will see on your Knowledge Base Password proFew readers

Troubleshooting issues with the Crisp Knowledge Base

• My Knowledge Base logo looks small, how to enlarge it?

  You may have uploaded a custom image to be used as your Knowledge Base logo. However, it looks too small when used on your Knowledge Base. Let's find out how to make it look better. 1. Rules for a good Knowledge Base logo A good Knowledge Base logo should: Be simple, and contain a single line of text Every component of the logo should hold on the same vertical line (eg. actual logo icon and company name text) Be much larger in width than in heightFew readers

Crisp Analytics essentials

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