• How do Crisp Analytics work?

  This article is your main resource guide to understand and leverage the Analytics tools available with Crisp. We'll review metrics calculation methods, how to take advantage of them to improve your services, and we'll explore the different features available to build customized reports. The Analytics section provides in-depth information about your inbox activity and the way your users interact with your team. You can use it to review the number of messages received, visits on your websitePopular

• Set up Crisp Analytics for Customer Support: 4 dashboards templates

  Crisp Analytics includes many reports, metrics, views and filters. For many teams, the hardest part is simply knowing where to start. This guide gives you 4 ready-to-use dashboards that you can import into your Crisp workspace. They provide a clear foundation to understand: your support activity, your team performance, your AI impact, and the efficiency of your Knowledge Base. (Few readers

• How to build a custom dashboard in Crisp Analytics?

  Dashboards let you build your own views on top of Crisp Analytics. Instead of scrolling through every default report, you can group the charts that matter most for your team in one place. In this guide, you’ll learn how to: create a new dashboard, add and configure charts, save and re-use your dashboards, and understand current limitations. (1-limitatFew readers

• How to import / export a dashboard in Analytics?

  Importing and exporting dashboards in Crisp Analytics allows you to save your work, reuse dashboards across workspaces, share setups with teammates, or install pre-built templates provided by Crisp (such as AI performance dashboards). This guide shows you how to import and export dashboards in just a few clicks. How to import a dashboard Importing a dashboard lets you instantly load a ready-made dashboard from a .json file. Steps Go toFew readers