Crisp Helpdesk quickstart
How to use the Helpdesk
Websites using Crisp may create their own Helpdesk via Crisp Helpdesk. It is a convenient way to create a public Knowledge Base website to help your users. Required plan for Helpdesk Check the Crisp Pricing page if you need more information on our plans. How to create my HelPopularHow can I format Helpdesk articles?
Helpdesk articles are formatted with Markdown. Markdown is an easy-to-use syntax to format texts. You can use Markdown to insert bold text, titles, images and even YouTube videos. This article sums up the Markdown syntax items that are available to you in Crisp Helpdesk. Format text Bold text Markdown code: This is a bold text section. Example: This is a bold text section. Italic text Markdown code: This is an italic text section. Example: This is an itaPopularSetup your Helpdesk domain name
By default, Crisp allows you to use an hosted knowledge base custom domain (eg. acme.crisp.help). However, it is possible (and recommended!) to configure a custom knowledge base domain (eg. help.acme.com). Video Tutorial youtube Video TutSome readersHow can I import my Helpdesk from a previous provider?
Here is how to import all your Knowledge articles from other providers. Importing your current previous knowledge content is really easy as Crisp automatically imports all your knowledge base content from those providers: Betterdocs Freshdesk Front Gitbook GrooveHQ Helpcrunch Helpdocs Helpjuice Helpscout Hubspot Intercom Liveagent Wordpress Knowledge Zendesk *Note: Gitbook and Liveagent currentlyFew readers
Customizing your Crisp Helpdesk
How can I add a new language to my Helpdesk?
Willing to offer a multilingual knowledge base system to your customers? here is how you can add as many languages as you want, and write articles in each of those languages. Building a multilingual knowledge base is easy and will improve your customers' experience. That's why Crisp offers the ability to create multiple knowledge base within the same environment. Here is how you can create new language for your knowledge cenFew readersHow can I include custom code on my Crisp Helpdesk?
Crisp allows you to add custom HTML code to your Helpdesk so that you can add third party scripts (Google Analytics, Mixpanel, etc) or to customize the look and layout of the Helpdesk. Adding custom code is simple. Adding custom code Go to app.crisp.chat Go to your Settings Helpdesk Customize your Helpdesk Edit Included custom HTML code Click Edit Included custom HTML code (https://storage.crisp.chat/users/helpdesk/website/87ae2703583ac800/screen-shot-2022-10-03-at-0952Few readersHow can I change my Helpdesk Favicon?
Your Helpdesk Favicon can be seen in browser tabs, as the tiny icons with the logo of your website. It is possible to change it. Your Crisp Helpdesk Favicon is the same as your Crisp website icon. If you need to change the Helpdesk Favicon, you need to change the icon (or logo) of your Crisp website. This is the Favicon of Crisp own Helpdesk (ours is the Crisp logo) Here'sFew readersHow can I customize my Helpdesk layout?
If you would like to customize your Helpdesk layout, you can do so using Custom code. In this article we will provide you with some code snippets you can use in order to customize your Helpdesk. Customize the Helpdesk Jump to: Removing the "Go to website" button (5-removing-the-quotgo-to-webFew readersHow can I add my Helpdesk behind a reverse proxy?
This article shows how to use Crisp Helpdesk behind a custom page like help.mywebsite.com or on a specific subfolder like mywebsite.com/help. Reverse proxy usecase This article covers how to use a reverse proxy for your Crisp Helpdesk. A reverse proxy can be used in multiple use cases: Using Crisp Helpdesk under a custom domain Using Crisp Helpdesk on a custom IP or custom server Using Crisp Helpdesk in countries where Crisp is unavailable because blocked by Governments (ie. RussiFew readers
Writing articles for your Crisp Helpdesk
How can I embed videos from Loom in a helpdesk article?
Video content is key to better help customers. This tutorial provides help how to embed in a helpdesk article a video hosted on Loom Retrieve the embed link from Loom Go to your Loom sharable video link. For example https://www.loom.com/share/221f217704be4b668928c1a4cacb2f0eFew readersHow can I embed videos from Wistia in a helpdesk article?
Video content is key to better help customers. This tutorial provides help how to embed in a helpdesk article a video hosted on Wistia Retrieve the embed link from Wistia Go to your Wistia Dashboard Open a Wistia video Click Embed & Share Click Inline Embed MakeFew readersHow can I include a PDF in a helpdesk article?
Embedding documents in a Crisp article is easy. This tutorial provides help how to include a PDF in an article. To embed a PDF in a Crisp article, we can use an iFrame that contains a link to your PDF: You can then use this code in your Crisp helpdFew readersHow can I include a document from Google Docs in a helpdesk article?
Embedding documents from Google Docs in a Crisp article is easy. This tutorial provides help how to include a Google Doc in an article. To embed a Google Doc in a Crisp article, we first need to have an URL pointing to the PDF version of your document. Your document URL should look like that: https://docs.google.com/document/d/1S8gJeCDvDjbM2JKk8Ojkt-6UjfdnNQPdzHeQnn0Y/edit Just change the end of the link from /edit to /export?format=pdf. Now we have a link pointing to the PDFew readers
Common questions about the Crisp Helpdesk
Is my Helpdesk optimized for search engines? (SEO)
Crisp Helpdesk implements good practices to be as search engine friendly as possible. This helps improve the SEO for your own Helpdesk, which may then be searched directly from Google by your users when they have a question. We think it's important that your Helpdesk content can be indexed and linked by search engines and crawlers so that your articles can be accessed from external search engines (eg. Google), but also easily shared on social networks (eg. Facebook and X). This is why CrFew readersHow can I open a helpdesk article in an iFrame?
Using Crisp, it's possible to embed an article in your own website using an Iframe. Here's how to proceed: Retrieve an helpdesk article Link. Append /reader/compact/ (compact mode, ie. without article title) or /reader/full/ (full mode, ie. with article title) after the URL So it becomes for instance https://help.crisp.chat/en/article/how-to-add-the-crisp-chatbox-code-to-my-website-10wcj3l/reader/full/ Then, embed your helpdesk article in an Iframe on your website.Few readersWhich devices & Web browsers my Helpdesk is compatible with?
Crisp Helpdesk was designed for modern Web browsers. It targets a wide range of device types, eg. Desktop, Mobile, Tablets. This article explains which device and browser compatibility you can expect of it. Compatible browsers Here's a list of Helpdesk-compatible browsers: Chrome (Desktop & Mobile) Firefox (Desktop & Mobile) Safari (Desktop & Mobile) Edge (Desktop & Mobile) Opera (Desktop & Mobile)Few readersHow can I protect my Helpdesk using a password?
This article will help you to protect your Helpdesk with a custom password. To protect your Helpdesk and content behind a password, you'll have to enable the option in the Crisp Dashboard: You may want to see what your user will see on your Helpdesk Password protected Helpdesk (https://storage.crisp.Few readers