Articles on: Billing & Subscription

How to upgrade my Crisp plan

Upgrade your Crisp plan when your workspace needs more features, higher limits, or additional capacity.

Each Crisp workspace has its own subscription. You can change its plan directly from the billing settings.

Upgrade your Crisp plan

Go to Crisp, then open Settings → Billing → Plans & Subscriptions.

Choose the workspace to upgrade

Under Manage all workspace plans, find the workspace you want to upgrade and check its current plan.

Upgrade a Crisp plan from the billing settings

Click Change Plan next to the workspace.

Make sure you select the correct workspace before changing your subscription. Crisp plans are managed separately for each workspace.

Choose your new plan

The plan selector lets you review the available plans and the main features included with each one.

Click Compare Crisp Plans to open the complete feature comparison.

Compare Crisp plans before upgrading a subscription

Choose the plan you want, then follow the confirmation steps shown in Crisp to complete the upgrade.

If you do not have a payment method

A valid payment method is required to subscribe to a paid plan.

If your workspace does not have one, follow How to add and link a payment method, then return to Settings → Billing → Plans & Subscriptions.

Choose the right Crisp plan

If you are not sure which plan fits your needs, use the dedicated Getting Started guides to understand what each plan is designed for.

Explore each Crisp plan:

Free plan → start with the core Crisp experience
Mini plan → add collaboration, email, and your first AI features
Essentials plan → add omnichannel support, automation, Knowledge Base, Analytics, and routing
Plus plan → scale with higher limits, deeper AI usage, and advanced support features

For an exact feature-by-feature comparison, see the Crisp Pricing page.

If you only need more capacity for a specific feature, check How to increase my Limits & Quotas before changing your plan.

Hugo AI Agent and additional AI usage

Paid Crisp plans include a monthly amount of Hugo AI credits, with higher plans including more credits.

If your main reason for upgrading is additional Hugo usage, you can also enable Pay-As-You-Go to continue using Hugo after the credits included with your plan are consumed.

Go to AI Agent → Agent → Billing to review your included credits and AI usage.

To use additional credits, open Pay As You Go and configure the spending limit that fits your workspace.

Learn how included credits and additional AI usage work in How does Hugo AI pricing and billing work?.

Useful companion articles:

How to switch to a Yearly subscription billing → change an eligible paid workspace from monthly to yearly billing
How to increase my Limits & Quotas → increase eligible limits when you need more capacity

Updated on: 01/10/2026

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