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Billing & Pricing
Help with Crisp billing & pricing matters.
How to link a new credit card to a website?
Crisp allows you to use different credit cards, so you can use one for a company and an other one for your personal usage. Here is how to link or unlink a card: Login to: https://app.crisp.chat/ Go to your website settings: click on the "Settings" icon on the left sidebar, then click on "Websites" and select the target website in the list Scroll down and select Billing Settings Unlink your previus card Select your new card from the list Your new card is auto-saved ![You ha
How to include Crisp as part of a website contract?
Are you working on a website for a client? Does your client require you to include a livechat in his website? Crisp is tailored for you and your client, here are some benefits and key features below. You're a developer Setup and forget it Pay Crisp in advance (eg: 2 years advance), and put that expense on the contract's invoice You're the client Crisp is easy to use Extend Crisp features in 1 click with plugins (with the client's own credit card) Chat with your custome
How to pay a plan yearly?
If you don't want to stick to the default monthly billing, you can enable the "pay yearly" mode on your card. You'll be debited a few days later for the whole year, and the next debit will occur exactly 12 months after. The "pay yearly" mode applies only to plans paid with the card it is active on (if you have multiple websites linked to different cards). How to enable the "pay yearly" mode on a card: Go to: https://app.crisp.chat Go to your settings: click
Subscribe multiple websites to a paid plan & get a rebate
Crisp plans are billed per-website. If you have many websites under the same Crisp account, for the same business, you may be eligible for a discount on all your website plans. In some use cases, the same company using Crisp may find convenient to split their support in multiple Crisp inboxes, eg. to service multiple countries for their localized websites. As Crisp plans are billed per-website, this would not be a convenient model for such a website to subscribe to multiple Crisp Unlimi
How to use Crisp Affiliates referral program?
Crisp Affiliates lets you earn money by referring paid Crisp users. You get a commission of every payment that's made by the users you referred (20% for 1 year per referred users). This article explains how the Crisp Affiliate program works and how to use it, in a step-by-step manner. We're going to take the scenario that you are a Web Agency, and installs Crisp on your client websites. You'd like them to upgrade to Crisp Unlimited, and get 20% back for the first year that they pay Cris
Will the Crisp chatbox show ads on my website?
No, Crisp will never (ever) show ads, either on your chatbox or on your website. If you want to learn more about our business model, why a large part of the service is free and how we do it. Crisp is based on a freemium model with paid plans and paid plugins. More information here: https://crisp.chat/blog/scaling-crisp-to-the-next-100k-users/
How to cancel a subscription?
You need to cancel your Crisp subscription? We are sorry to hear that. Here is the procedure. Cancel my plan Login to https://app.crisp.chat/settings/plans/ Click "Change Plan" Downgrade to Crisp Basic (free plan)
Where can I find my invoices?
Crisp invoices can be easily acquired from the paying Crisp account settings. However, in some cases you may not find your invoices, even though you've paid for Crisp at some point. If you are unable to find your Crisp invoices on your Crisp Dashboard, check the following points in order: 1. Check your Crisp Dashboard Did you find the invoices section in your Crisp Dashboard? Go find it here: Go to: https://app.crisp.chat Go to your settings: click on