Account profile and preferences

• How can I schedule when to be seen online/offline?

  Your Crisp chatbox can show the support to be either online or offline (away). This lets your users know whether or not they can obtain a quick reply for instance. You can enable/disable the "Availability schedule". This feature lets you configure days and hour during which you wish to be seen as "online". You will be seen as "offline" on days and hours that are off-schedule. Here's how to proceed: Login to: https://app.crisp.chat/ Go to the Settings from the bottom-left cornerSome readers

• How to edit my profile and add a profile picture?

  Completing your Crisp profile helps your teammates and customers to learn more about you. Here's how to add details about yourself, upload a photo, and set your language Go to https://app.crisp.chat Open the Settings from the bottom-left corner Head over to Settings Account Account Information Edit your information directly :) Adding account informations (https://storage.crisp.chat/users/helpdesk/website/87ae2703583ac800/cleanshot-2024-10-25-at-155254kye9us.pngFew readers

• How to set my dashboard in a different language

  Crisp is auto-detecting your locale based on your browser settings. However in some cases you may want to use a different one... And we have you covered :) You can manually change your dashboard to a specific language: Go to https://app.crisp.chat Navigate to Settings Account Account Information Language Pick your language in the list Selecting the dashboard language (https://storage.crisp.chat/users/helpdesk/website/87ae2703583ac800/cleanshot-2024-10-25-at-1601541e3h1tt.pnFew readers

Access your Crisp account

• I lost my password. How can I recover my account?

  You can recover your password directly from the Crisp app. This article helps you recover your account and change your password. Go to the Password recovery page: https://app.crisp.chat/initiate/recover/ Password recovery form Check your emails. Once you submit the password recovery form, we'll send you an email with a temporary password. Note: if you don't receive the email, check youFew readers

Manage your Crisp account

• How can I close & delete my Crisp account?

  You need your Crisp account, and all associated data removed? You can close your Crisp account permanently from your Crisp dashboard. Before removing your account, please follow those stSome readers

Account access to Crisp inboxes

• How to manage multiple workspaces under the same account

  Crisp allows to manage multiple inboxes using the same account/email, so you don't have to logout to reply to customers. How the Crisp account system works At Crisp, all the accounts are individual and can be connected to multiple workspaces. For instance, an account john@doe.com can be attached to different inboxes. If John creates a new company, he will be able to use the same account to manage acme.com and example.com. Acme.com and example.com can have differentFew readers

• How can I change agent roles (owner or member)?

  Agents can either be website Owners or Members. You can easily switch agents from a role to another, provided you have the owner role. How to change agent roles To change the role of an agent, you may follow those steps: Go to: https://app.crisp.chat Go to Settings (bottom-left icon) Navigate to Settings Workspace Settings Operators and Teams Click on "Member" or "Owner" to toggle the role Toggling Agent roles (https://storage.crisp.cFew readers

Common account-related questions

• How do email notifications work?

  Crisp notifies you of pending (unread) messages from your visitors. Email notifications are not delivered to your inbox in real-time (eg: right when you receive a message); thus you may wonder why. Crisp waits for 3 minutes before delivering an email notification to operators for pending messages. You receive email notifications only for messages that don't get read before that 3 minutes delay. If the pending message gets read before that delay, no email will be delivered. This delayFew readers

• How can I always appear as online?

  In some cases, you may want to permanently appear online. For instance for routing rule purposes, in order to always appear online for your users, or simply because you find Crisp more comfy than your mattress. In that case, you can enable the "Availability schedule". This feature lets you configure days and hour during which you wish to be seen as "online". You will be seen as "offline" on days and hours that are off-schedule. Here's how to proceed: Login to: https://app.crisp.chat/Few readers