Chat widget configuration

• How to hide the estimated response time from the chatbox

  This article explains how to hide or customize the average response time shown in the Crisp chatbox. Crisp can display activity metrics in the chatbox, such as the expected reply time, before your team replies to a visitor. You can hide this metric or replace the wording with a custom localized text. Hide the average response time The average response time is controlled by the activity metrics option in the chatbox appearance settings. ![Average response time showFew readers

• How to prevent users from seeing when an agent os composing or read a message

  This article explains how to enable operator privacy mode in the Crisp chatbox. Operator privacy mode hides read markers and typing animations from visitors. This can be useful when your team wants to read or prepare replies without showing those activity signals in the chatbox. What operator privacy mode hides When a visitor sends a message, the chatbox can normally show that an operator has read it. It can also show a typing animation while an operator is composiFew readers

• How to enable the Crispy Bird game

  This article explains how to enable Crispy Bird, the waiting game shown in the Crisp chatbox. Crispy Bird gives visitors something playful to do while they wait for a reply. It can make slower response moments feel a little lighter without changing how conversations are handled. What Crispy Bird is Crispy Bird is a small game that can be suggested to visitors when operators are slow to reply. ![Crispy Bird game in the chatbox](https://storage.crisp.chat/users/helpFew readers

Chatbox customization

• How to customize the Crisp Chatbox

  This article explains where to customize the Crisp chatbox and which settings are available. Crisp lets you adapt the chatbox to your brand by adjusting its colors, texts, behavior, position, and localized wording. Advanced customization now lives directly inside the chatbox settings, instead of in a separate Customization plugin. Watch the chatbox customization walkthrough If you prefer a quick visual walkthrough, this video shows how to customize your Crisp chatboPopular

• How to change the chatbox color

  This article explains how to change the main color theme of the Crisp chatbox. You can quickly choose a predefined color from the chatbox appearance settings. If you need custom brand colors, use Advanced Chatbox Customization from the chatbox theme settings. Watch the chatbox customization walkthrough If you prefer a quick visual walkthrough, this video shows how to customize your Crisp chatbox, from basic appearance settings to texts, position offsets, and cuPopular

• How to change the chatbox welcome message

  This article explains how to change the welcome message shown in your Crisp chatbox. The welcome message is the first greeting visitors see when they open the chatbox. A clear and friendly message can encourage visitors to ask their question and understand what kind of help they can expect. Changing the welcome message only changes the text displayed in the chatbox. It does not change how the widget itself loads on your website. ${color}[#0080dd](Watch the chatbox customization walPopular

• How to change the chatbox language

  This article explains how to control the language displayed in the Crisp chatbox. By default, Crisp detects the visitor browser language and displays the best supported chatbox locale automatically. You can also force one language for every visitor, or handle language selection programmatically when your website is multilingual. Watch the chatbox customization walkthrough If you prefer a quick visual walkthrough, this video shows how to customize your Crisp chatboxPopular

• How to change to chatbox position to the left

  This article explains how to move the Crisp chatbox from the right side to the left side of your website. By default, the Crisp chatbox is displayed on the right side of the page. You can reverse its position from the chatbox appearance settings when the left side fits your website layout better. Watch the chatbox customization walkthrough If you prefer a quick visual walkthrough, this video shows how to customize your Crisp chatbox, from basic appearance settingsSome readers

• How to remove the "We run on Crisp" branding links

  This article explains how Crisp branding is removed from the chatbox and email conversations. By default, Crisp shows We run on Crisp branding in the chatbox and in emails sent to or from your visitors. White labelling removes this branding when your workspace is on a paid Plus plan. Required plan De-branding the Crisp chatbox and emails requires a paid Plus plan. White labelling is not removed during a trial, even if the Plus trial shows the feSome readers

• How to enable the "we are online" chatbox tooltip

  This article explains what the availability tooltip is and how to show it in the Crisp chatbox. The availability tooltip is the small popup shown when the chatbox is closed and your team is available. It helps visitors notice that your team is online and ready to help, without opening the chatbox for them. What the availability tooltip does When your support is online, Crisp can display a short tooltip near the minimized chatbox. Depending on your setup, it can shoSome readers

• How to display channels contact information in the chatbox

  Learn how to display alternative contact channels such as email, phone, WhatsApp, Instagram, Telegram, Messenger, and X in Crisp. Contact information gives customers another way to reach your team when live chat is not enough. Some details can appear in emails sent by Crisp, while the full list can be shown from the Crisp Chatbox. What contact channels can display You can configure several contact channels from your workspace settings. __Available contact channelsFew readers

• How to change the chatbox background

  This article explains how to change the background pattern used in the Crisp chatbox. Background patterns are a simple way to make the widget feel closer to your brand while keeping the chatbox layout familiar for visitors. Change the chatbox background You can choose a background pattern from the chatbox appearance settings. To update the background pattern: Go to Crisp Open **Settings → Chatbox Settings → Chatbox AppearancFew readers

• How to display the homepage in the Crisp chatbox

  This article explains how to enable the Home section in the Crisp chatbox widget. The Home section gives visitors a clearer starting point when they open the widget. It can group key actions such as starting a conversation, searching your knowledge base, checking updates, or viewing your status information. What the Home section is The Home section is a dedicated entry screen inside the chatbox. Instead of sending visitors directly into a conversation, you can giveFew readers

Chat widget visibility and access

• How to hide the chatbox on specific page urls

  This article explains how to hide the Crisp chatbox on selected pages of your website. Page restrictions are useful when the chatbox should not appear on specific areas, such as checkout, legal pages, internal tools, or pages where another contact flow is already used. Hide the chatbox on blocked pages Blocked pages work as a denylist. The chatbox remains visible elsewhere, but is hidden on the URLs you add to the list. To hide the chatbox on selected pages: 1Some readers

• How to automatically hide the chatbox when all agents are offline

  This article explains how to hide the Crisp chatbox when all operators are away. This option is useful when you only want visitors to see the chatbox while your team is available. When everyone is away, the widget is hidden from your website until support becomes available again. Hide the chatbox when support is away Crisp can automatically hide the chatbox when all operators in your workspace are away. To enable this behavior: Go to [Crisp](https://appFew readers

• How to block the chatbox for specific IPs

  This article explains how to block the Crisp chatbox for specific IP addresses. IP restrictions help prevent selected visitors or networks from accessing the chatbox. Crisp supports IPv4, IPv6, and CIDR notation for broader network rules. Block specific IP addresses You can add blocked IP rules from the chatbox restrictions settings. To block an IP address: Go to Crisp Open **Settings → Chatbox Settings → Chatbox RestrictionFew readers

• How to temporary hide the chatbox with the vacation mode

  This article explains how to temporarily hide the Crisp chatbox from your website. Vacation mode is useful when your team needs to pause live chat for a short period, such as holidays, maintenance, or temporary staffing changes. Once enabled, the chatbox is hidden everywhere it is installed until you turn the option off again. Enable vacation mode Vacation mode hides the chatbox across your website in one click. To temporarily hide the chatbox: Go to [**CriFew readers

• How to display the chatbox only on specific pages

  This article explains how to show the Crisp chatbox only on selected pages of your website. This is useful when you want live chat on high-intent pages, such as pricing, checkout, or contact pages, while keeping it hidden everywhere else. Show the chatbox only on allowed pages The allowed pages list works as an allowlist. When it is configured, Crisp only appears on the URLs you add there. To allow the chatbox only on specific pages: Go to [Crisp](httpsFew readers

• How to hide the chatbox on mobile devices

  This article explains how to hide the Crisp chatbox on mobile devices. Hiding the chatbox on mobile can be useful when your mobile layout is very compact, or when you only want to offer live chat from desktop pages. Hide the chatbox on mobile The mobile visibility option is managed from the chatbox behavior settings. To hide the chatbox on mobile devices: Go to Crisp Open Settings → Chatbox Settings → Chatbox BehaviorFew readers

• How to hide the chatbox for specific countries

  This article explains how to hide the Crisp chatbox for visitors from specific countries. Country restrictions are useful when your team only supports certain markets, or when live chat should not be available in regions where you cannot provide service. Block countries from using the chatbox When a country is blocked, visitors detected from that country will not see the chatbox. To block one or more countries: Go to Crisp OFew readers

• Does the Crisp widget display ads

  Learn whether Crisp displays ads inside the chatbox installed on your website. Crisp will not show ads on your website or inside your chatbox. The chatbox may display Crisp branding depending on your plan, but that branding is not advertising and can be removed when your workspace uses an eligible white-label plan. No ads in the Crisp chatbox Crisp does not inject third-party ads, banners, sponsored links, or promotional content into your website through the chatboFew readers

Crisp Overlay

• Getting started with the Crisp Overlay (AI Search)

  Learn how to enable and customize Crisp Search Chatbox AI from your Crisp Chatbox. Crisp Search Chatbox AI adds an AI-powered search layer before visitors reach your team. It helps customers find quick answers from your AI data sources, while still giving them a way to contact support when they cannot find what they need. What Crisp Search Chatbox AI does Crisp Search Chatbox AI is a self-service search widget that runs from the Crisp Chatbox. Instead of openinFew readers

Chat widget troubleshooting

• How to troubleshoot chatbox visibility issues

  Troubleshoot the most common reasons the Crisp chatbox does not appear or work correctly on your website. When the chatbox is missing, the cause is usually the installation code, browser compatibility, cached assets, a JavaScript conflict, a security rule, or a Crisp setting that hides the widget. Start with the checks below before investigating deeper network issues. Check the chatbox installation code First, confirm that the Crisp script is present on the page whPopular

• How to troubleshoot "Invalid website" errors in the chatbox

  Fix “invalid chatbox code” or “Invalid Website” errors by checking your domain lock, installation code, and workspace state. These errors usually come from a mismatch between the installed chatbox code, the domain allowed to load it, and the Crisp workspace that owns the Website ID. Check the domain lock option Crisp includes a security option that locks the chatbox to your configured website domain and subdomains. If this option is enabled, other domains cannot loFew readers

• How is Crisp optimised to not slow down your website's loading

  Understand how the Crisp chatbox is optimized for website performance and what to check when automated tools report warnings. Crisp is built to load asynchronously and keep the chatbox lightweight. Automated performance tools can still report warnings because they do not always account for compression, caching, HTTP/2, delayed loading, and user experience context. How Crisp loads on your website The Crisp chatbox is designed to avoid blocking your main page contentFew readers

• How to troubleshoot encoding issues in the chatbox

  Fix broken accents, question marks, symbols, or incorrectly displayed characters in the Crisp chatbox by using UTF-8 encoding on your website. The Crisp chatbox supports international languages, accents, non-Latin alphabets, and emojis through UTF-8. Because the chatbox is injected into your website page, it can inherit the page encoding; if your website still uses a legacy charset, characters inside the chatbox may display incorrectly. The Crisp chatbox is compatible with **UTF-8 enFew readers

• How does the Crisp chatbox handle high website traffic

  Understand how the Crisp chatbox behaves on high-traffic websites and what changes when traffic reaches safety thresholds. The Crisp chatbox is designed to scale on busy websites. At high volume, Crisp can adjust some real-time behaviors to protect performance while keeping visitor messaging available. In this article: How high-traffic mode works → what changes for visitors and operators High-traffic thresholds → when CrFew readers